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    Software Reliance Program (SRP)

    Best-in-class support helps you optimize the value you get from the PI System

    The OSIsoft Software Reliance Program (SRP) provides the support you need to continually enhance your PI System™ infrastructure and meet your evolving business demands. With SRP in place, your team can optimize your operational effectiveness by taking advantage of the latest PI System technology advances as soon as they become available. World-class support is just a phone call away, giving you the confidence you need to implement the latest updates smoothly and successfully.  

    Fast Facts About the Software Reliance Program
  • Your SRP enrollment entitles you to:

    • anytime self-service access to the latest versions of our licensed software - so you can install updates at your convenience
    • 24/7 phone​ and web-based technical support from OSIsoft PI System professionals - not outsourced personnel
    • localized support options in more than 10 languages available during certain hours
    • an experienced OSIsoft support engineer as your single point of contact throughout each case you initiate
    • access to the OSIsoft Tech Support Website that includes an in-depth searchable knowledge base as well as your own personalized account options, including My Cases, My Products and My Downloads
    • real-time participation in our acclaimed “Show Me How” engineer-led training webinars