• Support Services Lifecycle


    Our Field Service Engineers ensure best practice for installations and upgrades.

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    Our training instructors have deep, hands-on field experience.

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    Our Tech Support staff are specialists who stay with your case from start to resolution.

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    Experience an enhanced level of support with an Enterprise Agreement.

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  • Exceptional Support Services94% Customer Satisfaction Rating*

    Software Reliance Program >

    • Protect your investment with our Software Reliance Program (SRP), which offers system support and maintenance within a predictable budget

    • Experience friendly and expert support staffed by highly trained engineers

    • Get help any time you need it, 24 hours a day, 7 days a week

    • Work with one point of contact through issue resolution

    • Keep your PI System current with product updates

    • Leverage our online knowledge base

    Field Services >

    Our field engineers have deep product and deployment expertise to:

    • Deploy the PI System consistently across your organization

    • Simplify your upgrade experience

    • Expand your PI System opportunities with value-added coaching and workshops

    • Fine-tune your PI System through comprehensive system audits

    • Deliver a variety of standard services that can be offered remotely or onsite at your location or work with you to develop specific content for your needs.

    Learning >

    Access a wide array of Learning Content to help solve your business challenges

    • Videos: Build skills at your own pace with the OSIsoft YouTube Learning Channel

    • Training: Learn from OSIsoft experts in one of our global training centers

    • Online: Master your PI System with online courses in the OSIsoft community

    • On-site: Bring an expert on-site to teach your users valuable skills

    • Podcasts: Dive in-depth into selected PI  System topics in our Technical Podcast series

    • Choose: OSIsoft offers a variety of standard courses that are offered in our training centers or onsite at your location

    *Results based on OSIsoft Tech Support Survey

  • Customer Support Testimonials

    “OSIsoft has the best support group of any software company that I work with. ”

    Michael Lackey , Head Office , Husky Energy Inc.

    “Absolutely the best over-the-phone technical support I've ever received from any OEM. You are a lifesaver!”

    Mark Ford , Weston Milling, George Weston Foods Limited

    “Once you contact OSIsoft, everything is easier. They have a great commitment to support you with the existing problem and excellent service.”

    Leticia Mijangos , Iberdrola Energia La Laguna S.A. de C.V., IBERDROLA

    “OSIsoft's Technical Support is second to none. Great people who do indeed go out of their way to help resolve any issues. The support website downloads great.”

    Jose Rovira , Abbott Pharmaceuticals (PPD) - API Plant, Abbott Laboratories

    “Always the best support of any software vendor that we have. ”

    Michael Lackey , Head Office , Husky Energy Inc.

    “I have worked on many SCADA & MES software platforms, and this is my first project with OSIsoft. I would openly claim that OSIsoft tech support is the best of any I have worked with. It is very helpful and boosts the confidence of engineers. Keep it up.”

    Sriman Narayana , King Abdullah University of Science & Technology – KAUST

    “I found the proper article to follow but didn't quite follow it correctly. I panicked and called tech support. Support was patient with me and explained the steps that I was previously following. This time I understood them. Love OSISoft!! Thanks again!”

    Jillana Goodchild , Espanola Mill, Domtar, Inc.